ORDERING & SHIPPING
Do you ship internationally?
How long does shipping take?
Can I track my order?
What if my order is lost, delayed, or damaged?
Can I update my shipping address?
PRODUCT & MATERIALS
What are Aurja candles made of?
What makes Aurja fragrances unique?
How long does each candle burn?
Are Aurja candles clean burning?
Why is there a small paper inside my candle?
Are the scents gender-neutral?
VESSEL & DESIGN
Is the vessel reusable?
How do I clean out the vessel when the candle is done?
Why are Aurja vessels designed this way?
FRAGRANCE SELECTION
How do I know which candle is right for me?
Are there samples available?
Can I layer scents?
How strong is the scent throw?
SCENT WARDROBE FAQ
How many scents should I have in my Scent Wardrobe?
How do I use fragrance to set the tone of a space?
Can I use different scents in different rooms?
Can I burn more than one candle at once?
Will Aurja release additional scents for the Scent Wardrobe?
CANDLE CARE & SAFETY
How do I burn my candle for best results?
Why is there a small paper inside my candle?
Why is my candle tunneling?
Why is my flame flickering?
Is it normal for natural wax to have subtle variations?
RETURNS, EXCHANGES & SUPPORT
Do you accept returns?
Can I exchange a candle for another scent?
What should I do if my candle arrives damaged?
Do you offer gifting options?
How can I contact support?
WHOLESALE & STOCKIST FAQ
Do you offer wholesale?
How do I apply to become a stockist?
Do you offer tester candles or merchandising materials for retailers?
Can Aurja create custom scents or exclusive collaborations?